At Skin By Kaelynn, your appointment is important to us and we want to ensure that we are able to provide great service to all of our clients. If you need to cancel your appointment, we kindly ask that you give us at least 24 hours' notice. If 24 hours is not given, Skin By Kaelynn reserves the right to charge 50% of the appointment total. We appreciate your understanding that this policy is in place to ensure that we can provide the best possible care to all of our clients.